At Hot Sale Angling Store, we’re as passionate about delivering exceptional service as we are about providing tournament-quality fishing gear. Whether you’re casting lines in freshwater or exploring our premium lures, we want every aspect of your experience with us to be as smooth as reeling in your biggest catch.
Shipping Information
Order Processing & Delivery Times
Order Processing: 1-2 business days (excluding weekends and holidays)
Shipping Methods:
- Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipment
- Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 business days after shipment
Note: Shipping to Asia and some remote regions may not be available. Delivery times may vary during peak seasons.
Our Hassle-Free Returns Policy
Just like you carefully select your fishing gear, we want you to be completely satisfied with every purchase. Our 15-day return policy gives you time to ensure your equipment meets your angling expectations.
Eligibility for Returns
To qualify for a return or exchange:
- Item must be in original condition – unused, unopened, with all tags attached
- Original packaging must be intact
- Proof of purchase is required
- Request must be initiated within 15 days of receiving your order
Non-Returnable Items
For safety and quality reasons, we cannot accept returns on:
- Jig Heads (due to sharp points)
- Line Accessories (once opened)
- Kits and Variety Packs (if any components are missing)
Simple 5-Step Return Process
- Contact Us: Email [email protected] within 15 days with your order number and return details
- Get Approval: We’ll review your request and send a Return Merchandise Authorization (RMA) number within 2 business days
- Package Securely: Include all original packaging, accessories, and documentation
- Ship Your Return: Send to our address (provided with your RMA) using a trackable service. We recommend insurance for valuable gear
- Receive Resolution: We’ll process your refund or exchange within 5 business days of receiving your return
Return Request Email Template
Subject: Return Request – Order #[Your Order Number]
Dear Hot Sale Angling Store Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]).
Product Name: [Product Name]
Reason for Return: [Reason – e.g., Wrong Size, Defective, etc.]
Preferred Resolution: [Refund/Exchange for [Product Name]]
Please let me know the next steps.
Best regards,
[Your Full Name] [Your Email Address] [Your Phone Number (optional)]Refund & Exchange Details
Refund Processing
- Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Timing:
- Credit cards: 3-5 business days after processing
- PayPal: Typically within 24 hours
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
Exchange Options
Need a different size freshwater reel or rod model? We’ll exchange for a product of equal value. For higher-value items, you’ll pay the difference. For lower-value items, we’ll refund the difference.
Simply specify your preferred replacement from our selection of premium fishing gear when requesting your return.
Damaged or Defective Items
While we inspect every item with tournament-level care, if you receive damaged or defective gear, contact us immediately at [email protected]. We’ll arrange a replacement or refund and cover return shipping costs.
Return Shipping Address
Hot Sale Angling Store Returns
2201 Rodney Street
SAN FRANCISCO, US 94102
Important: Please wait for your RMA number before shipping returns.
Get Back to What Matters – Fishing!
At Hot Sale Angling Store, we’re committed to getting you back on the water with gear that performs as expected. For any questions about our shipping or returns policy, contact our customer service team – we’re here to help!